Hey Sololearn, During setup auto pay why money deducted? [ Solved ]

Question

I was thinking of trying a 14 day trial with Google UPI to try to setup and 4200 rupees deducted even on its first day after the 14 date trial.

I found it not good, I was thinking of trying a 14 date trial not purchasing a subscription. And i cancelled the subscription and still did not get refunded.

Please resolve this issue, i am just a student so this money matters for me which sounds expensive.

Answer 1

I filed a complaint with NPS, contacted Apna Sathi government service, and spoke with both the Google Pay and Google helplines.

After following the necessary procedures, I finally received a refund from Sololearn, to whom I had also sent multiple emails.

Therefore, please be aware that if you are considering a free trial, you might very well end up losing money due to what appears to be a phishing auto-payment system.

Exercise caution before providing your account, card details, and UPI PIN."
It's definitely important for people to be careful with free trials and to understand the terms and conditions, especially regarding automatic payments. Thanks for sharing your experience and the warning.

Answer 2

Contact Google Play support directly to request a refund, as they manage billing for Sololearn. mention that you intended to start a 14-day free trial, but were charged ₹4200 immediately and cancelled right away

Use this link:-
https://support.google.com/googleplay and select "Request a refund"

Answer 3

Glad you got your refund! Just so you know, SoloLearn doesn’t get the payment right away—it takes some time for Google Play to process everything before SoloLearn sees it. That might be why their response felt slow.

By ChatGPT- SoloLearn can’t directly control or refund payments made through Google Play. Since Google handles billing and subscriptions, any refunds have to be processed by Google Play’s system.

Answer 4

You can report to sl through [e-mail]

As I see your amount has been deducted through the play store since you used google upi.

So the best option is contacting googleplay

Refunds for app subscriptions( especially purchased through via UPI ) are usually handled by Google play

Here is the link https://support.google.com/googleplay/gethelp

Answer 5

Sololearn and Google Play both are not ready to say it's our responsibility.

So what exactly needed to do Alhaaz

Answer 6

I think, the issue seems related to a Google Play subscription rather than SoloLearn. I hope you get a refund🙏

Answer 7

Np 🙂. But it's better to contact google play

Answer 8

𝕡𝕖𝕟𝕘𝕦𝕚𝕟 𝕔𝕠𝕕𝕖𝕣 🐧 I did, but they said something not match with refund policy so recommended to contact with developer team of that purchased from done.

Answer 9

Okay hope you will get a refund soon

Answer 10

Ok thank you both of you, I have sent an email to the developer team of sololearn. Well let's see what will happen.

Answer 11

Glad you got refund 😃

Answer 12

Why the python is not used to make big big logic equipments?

Answer 13

Errors Man do these:-

i) Go to Google Play Order History > Find Sololearn charge > Click “Report a problem” > Select “I didn’t mean to buy this” > Request refund

ii) Email [e-mail] with your receipt and explain you were charged during the free trial

iii) If no refund, contact your bank/UPI to dispute the charge

Answer 14

I am 12 of a age but I am learn code language of c

Answer 15

Bonsoir

Answer 16

Hi Sololearn, I chose the 14-day trial but ₹4200 was charged on day one. I’ve cancelled it—please refund as I’m a student and this amount matters.
https://bet-pkr.cc/

Answer 17

Hello